Energy BPO is now fully engaged, using an AI quality assurance (QA) platform that guides agents in real time, which eliminates subjectivity and automates QA on every call to directly improve business outcomes.

Energy BPO’s new AI QA platform helps you turn issues like these…

• Hoping all calls are within compliance standards, though only a small percentage are reviewed or scored
• Waiting hours or days for a call to be processed or become available for review and scoring it off an Excel spreadsheet
• Managing the variability in agents’ scripts and responses during every call
• Sorting through dashboards and data, not being able to quickly see what leads to positive call outcomes

…into results like these:

• 83% decrease in QA time
• 74% increase in conversions
• 38% decrease in average handle time
• 27% increase in customer satisfaction
• 20 to 25% increase in sales

Energy BPO is at the forefront of energy sales and marketing, following current and future regulatory and compliance. As your trusted guide in energy sales, we are not waiting but actually leading.