Reviews
“Energy BPO has proven to be a reliable and ethical partner, firmly committed to integrity and excellence. Their approach, characterized by genuine care and avoidance of shortcuts, consistently yields outstanding results. Their dedication to quality and ethical practices makes them a valuable asset in the industry. “
“Been working with Energy BPO for three years now. They’ve been a trusted, productive, ethical partner since day one. This is hard to find but we have it here with Energy BPO and their team.”
“I’ve done business with Matt for over 15 years. In that time, he has always delivered results. Matt is the expert in energy call center knowledge and execution.”
“If anyone knows the energy call center business and what to do and not do, it’s Matt. You can always count on him to lead you in the right direction.”
“Matt Judkin and Energy BPO have become trusted partners in analyzing, evaluating, and executing upon our most impactful sales and marketing initiatives. 10 out of 10!”
“I have known Matt Judkin for 20 years and procured his services while I was employed at multiple companies within the energy industry. Matt has always delivered a positive business impact and treated our business relationship with the highest level of attention, ethics, and integrity. Matt has built my trust in his ability to behave consistently over time and in different situations, his extra effort to meet deadlines, and his follow-through on promises made. In addition, Matt has demonstrated himself to be a highly competent business leader.”
“Matt, I wanted to take a moment to share my thanks for all the quality sales and support. You and I have done business together for over seven years, and you’ve always been fair and honest in doing what’s right for our customers and our businesses. If anyone is looking for energy call center services, and looking for the industry experts to do what’s right, you can always count on Energy BPO.”
“I have known Matt for more than 10 years and aside from being a dear friend, he is both honest and trustworthy. He knows the energy business inside and out and he leads with integrity.”
“Energy BPO offers a no-risk trial to begin their consulting services: ‘If we can’t save you money, you pay us nothing.’ Now that’s peace of mind! No one increases margins and net income like Energy BPO.”
Letters of Recommendation
I am pleased to recommend EBPO based on our long-standing partnership and their consistent commitment to supporting the Indra Energy program. Throughout our relationship, EBPO has demonstrated a strong understanding of our business objectives and a willingness to work collaboratively to meet our evolving needs. What distinguishes EBPO is their focus on delivering high-quality, sustainable sales rather than simply pursuing volume, with a clear understanding that successful customer acquisition must also make economic sense. They have consistently worked with us to improve sales quality, support program performance, and align their efforts with our acquisition cost targets. I value the partnership we have built with EBPO and would confidently recommend them to any organization seeking a responsive, collaborative, and results-oriented sales partner.
I am pleased to provide this letter of recommendation for Energy BPO.
Atlantic Energy has worked with Energy BPO as a customer-service outsourcing partner since July 2025. During our relationship, Energy BPO has provided trained customer-care representatives and operational support for important customer-service functions, including billing inquiries, renewals, cancellations, retention, account assistance, and general customer support.
Energy BPO has demonstrated the ability to develop a customer-care operation around our specific business requirements rather than applying a one-size-fits-all approach. Their management and quality-assurance teams work closely with our organization to understand our expectations, maintain service standards, address performance concerns, and make operational adjustments when needed.
We have found the Energy BPO team to be responsive, flexible, and committed to supporting both Atlantic Energy and our customers. Their ability to recruit, train, manage, and scale customer-service resources has made them a valuable business partner.
Based on our experience, we would confidently recommend Energy BPO to organizations seeking an experienced and adaptable customer-care or business-process outsourcing partner.
I am pleased to provide this letter of recommendation for Energy BPO based on our highly positive experience working with them as a telemarketing vendor.
Throughout our partnership, Energy BPO has consistently demonstrated a strong commitment to professionalism, performance, and customer service. Their team has been responsive, reliable, and willing to work collaboratively with us to understand our business objectives and continuously improve results.
One of the greatest strengths of Energy BPO has been their ability to operate as a true extension of our internal sales organization. They have shown a strong understanding of outbound telemarketing, sales processes, agent performance, and the importance of delivering a positive customer experience. Their management team has also been receptive to feedback and proactive in identifying opportunities to improve campaign performance.
We have been particularly impressed with their ability to manage and support their teams while maintaining accountability to performance expectations. Their communication, flexibility, and willingness to adapt to our needs have made them a valuable partner.
I would confidently recommend Energy BPO to any organization looking for a professional, dependable, and results-oriented telemarketing partner. Based on our experience, they have demonstrated the capabilities, commitment, and partnership mentality necessary to support a successful sales operation.
Please feel free to consider this a strong recommendation for Energy BPO and their telemarketing services.
I am pleased to recommend the Customer Care team in Monterrey, Mexico, for the outstanding support they have provided to Indra Energy and, most importantly, to our customers. The team has consistently demonstrated a strong commitment to delivering a high level of customer care, treating each customer interaction with professionalism, patience, and a genuine focus on resolving issues and creating a positive customer experience. Their dedication to supporting our customers and representing the Indra Energy and Columbia Utilities brands is evident in the quality of service they provide each day. The Monterrey team have also shown a willingness to work collaboratively with our organization, adapt to our needs, and continuously look for ways to improve the customer experience. We greatly value the partnership and the commitment this team has demonstrated, and I would confidently recommend the Monterrey Customer Care center to any organization looking for a dependable, customer-focused, and service-oriented partner.